Online Training How does the online training process work?
- After registration, each candidate/student receives a username and password which allows log in. The first module is then made available on a private members page on the website accessed with the username and password.
- After the agreed time of study (either 1 or 2 months), the examination is made available on the members page. This is an online exam and is completed preferably under the supervision of a manager to ensure that is not an “open book” exam.
- The pass rate is 80%. After successfully completing the exam, the next module is made available on the home page.
- After completing all parts of the module, a certificate is issued online.
For more information regarding the training process, please contact me (Daleen) personally on 082 557 1418.
Training Programs
Advanced Office Assistant TOP
Module 1
- Professional Ethics
- Customer Service
- Communication Skills
- Telephone Communication in the Optometric Industry
- Time Management
Module 2
SYSTEMS IN THE OPTOMETRIC PRACTICE
- Patient Flow
- Office Administration Internal Marketing
Module 3
- Lenses and Lens materials
- Understanding the Prescription
- Measurements
- Using a Vertometer / Lensometer
- Adjusting a Frame
- Contact Lenses
- Stock Lens Management
Module 4
- Pre-testing
- The Optometric Examination
- Anatomy and Conditions of the Eye
- Ocular Emergencies and First Aid
Module 5
- Selling Skills in the Optometric Industry
- Selecting the Perfect Frame
- Merchandising
PRACTICE MANAGEMENT TOP
Module 1
Module 2
- Concepts of Management
- Conducting Effective Meetings
- Implementing Change Effectively
- Effective Time Management
Module 3
- Financial Management
- Creditors Reconciliation
Module 4
- Employee Welcome Pack
- Policies & Procedures Manual
- Labour Relations Manual
- Understanding the Policies & Procedures Manual Form
- Performance Management
- Motivating Staff
Customer Service – The Total Experience TOP
Rekindling the Spirit of Service Excellence - a complete guide.
Business is becoming increasingly complex and fast-paced. Customer service professionals have to know their product and service, their company information, the technology that supports it and how to communicate all of this to demanding customers. Even a small gap in knowledge or skills could cause huge repercussions in terms of lost business.
- Building Customer Rapport and Goodwill
- Customer Expectations
- Your role as a Customer Service Professional
- Building Customer Loyalty
- Handling Complaints and Problems
- The Difficult and Special Customer
Successful Selling TOP
A complete guide to Successful Selling in the Optometric Industry.
To bring high value to your service relationship with customers requires an understanding of how to combine sales and service effectively. This means matching product features and benefits to customer’s needs and often involves cross-selling and up-selling. You will learn to listen for cross-selling opportunities and create new opportunities. You will learn why customers resist and how to overcome it; how to clear-up misunderstandings, deal with drawbacks and overcome stalls.
This module has been designed specifically for Optometry and include practical assignments.
Managing your Debtors Book TOP
In this Module you will receive all the tools you need to successfully manage your debtors. You will receive letters to send to patients, receive the words to use when asking for money but most of all learn how to AVOID having debtors.
Basic Optometric Skills TOP
This course is to equip front-line employees in the Optometric industry to become competent Optical Assistants.
Module 1:
- Systems in the Practice (Including debtors management)
Module 2:
- Customer Service in the Optometric Industry
- Telephone Skills
- Selling Skills
Module 3:
- Practical Skills
- Frames
- Lenses
- Contact Lenses
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